A new, free crisis helpline has been established in the Czech Republic for women who are victims of violence. The number to call for help or advice is 116 016, which is valid across the entire European Union. The support is available 24 hours a day and can be provided anonymously. The helpline is available not only in Czech but also in English and Ukrainian.
“Unfortunately, the number of victims is similar and very high in all EU countries. One in three women has experienced some form of violence by their partner during their lifetime. The situation is specific and requires specific assistance,” said Branislava Marvánová Vargová, head of the crisis organisation Rosa and operator of the hotline.
In the Czech Republic, the hotline has been operated for five years by the Rosa Crisis Centre (ROSA – centrum pro ženy). Six trained staff members assist the callers. “The hotline is free of charge. Women can also call anonymously. Many women feel ashamed of the violence they experience. Sometimes it involves prominent women, or the public figure is their partner,” Marvánová Vargová explained.
Experts on violence say that access to support plays a crucial role in managing cases, and prompt phone-based crisis help is often a first step.
The number 116 016 is intended to be accessible in all EU countries. According to the head of crisis support, women will also be able to use this number when on holiday or during a longer stay abroad if they become victims of violence.
ROSA – centrum pro ženy offers a second helpline for victims, with the toll-free number 800 60 50 80. Since the centre’s launch in June 2022, staff have handled more than 8,800 inquiries and requests for help via phone, chat, or email.
ROSA – Centre for Women (centrum pro ženy) is an organisation providing comprehensive support for women who have become victims of domestic violence. This includes professional counselling, crisis intervention, social and legal advice, the creation of a safety plan, and the provision of confidential shelter for women at risk of domestic violence.
