In 2024, Czech banks recorded 87,407 cyberattacks on their customers, resulting in a total loss of CZK 1.39 billion. However, thanks to highly effective fraud detection tools, the average loss per customer was reduced to CZK 15,952, safeguarding a total of CZK 7.95 billion. The extensive #nePINdej! awareness campaign, organised by the Czech Banking Association in collaboration with its partners, continues to raise awareness of the dangers of cyberattacks.
Last year, 87,407 individuals fell victim to cyberattacks—around 18,000 more than in 2023. Despite this increase, banks were able to lower the average loss per customer, which dropped by nearly CZK 3,500 to CZK 15,952. This achievement is largely due to significant investments in advanced technologies and ongoing awareness campaigns, as cybersecurity remains a top priority for banks. This commitment is reflected in the CZK 7.95 billion in savings.
“The amount saved demonstrates how effective the banks’ control processes are. They are leaders in developing modern technologies, investing a significant portion of their budgets each year to better protect their customers. Artificial intelligence (AI) plays a crucial role, helping to identify suspicious transactions. That’s why AI was the main focus of our #nePINdej campaign,” says Dušan Baran, Director of the Czech Banking Association.
Last year, the police registered 18,495 cases of cybercrime, averaging 51 offences per day. This marks a 5.6% decrease compared to the previous year. As part of their prevention efforts, the police held over 5,500 presentations on cybercrime, reaching nearly 195,000 people. Police prevention officers also trained more than 14,000 employees in companies and conducted daily talks in cooperation with employers.
“Informing the public is a key way to hinder perpetrators’ actions. It is also very helpful when family members share information and experiences to protect one another,” says Ondřej Penc from the Prevention Department of the Czech Police.
The #nePINdej! 2024 Campaign – Around 177,000 People Have Had Their Cybersecurity Tested
Between September and December of last year, 176,921 individuals took the cybersecurity test—an increase of 12% compared to the previous year. As in the prior year, the average score was 73%. The 26–55 age group achieved the highest success rate at 80%, while young people aged 12–17 scored the lowest, with an average of just 68%. This age group has long been among the most vulnerable, as a survey by the Czech Banking Association (CBA) and Ipsos revealed that they are less likely to be cautious when opening email attachments and are less prone to regularly checking their bank accounts.
“Youth is the most vulnerable group, with the majority of cyberattacks targeting them. They also scored the lowest in the CyberTest. To address this, we organised the CyberGame to help them identify and avoid online risks in a fun way. The competition encourages participants to answer quiz questions, making learning engaging,” explains Zdeňka Hildová, Director of ČBA Educa.
A total of 410 classes, comprising around 10,000 students from across the Czech Republic, participated in the nationwide CyberGame competition, aimed at pupils in grades 7-9 of primary schools and multi-year grammar schools. The students from the Christian Grammar School in Prague-Hostivař demonstrated the best cybersecurity knowledge, answering competition questions the fastest and most accurately.
